Responsible Gaming at NEWJILI — Play Smart, Stay in Control

Our Commitment to Responsible Play

NEWJILI operates under a PAGCOR-regulated license framework, which carries real obligations around player welfare — not just game fairness. We are committed to responsible gaming because we genuinely believe it is the right way to run a casino: players who feel safe, respected, and in control come back because they enjoy themselves, not because they feel trapped.

Gambling at NEWJILI is entertainment. Games like Boxing King and Charge Buffalo are thrilling precisely because outcomes are random and unpredictable — that same randomness means no session, no matter how well-planned, guarantees a profit. Please treat every peso you deposit as the cost of a fun experience, not as an investment.

Player Protection Tools Available at NEWJILI

We make the following tools available to all registered players. Contact our 24/7 live chat support to activate any of them — there is no waiting period and no judgment.

• Deposit limit — set a maximum amount you can deposit per day, week, or month
• Loss limit — cap the total amount you can lose within a chosen period
• Session time limit — receive a reminder or automatic logout after a set playing time
• Cooling-off period — take a short break (24 hours to several weeks) with account access paused
• Self-exclusion — request a longer-term suspension of your account (weeks to permanent); reversals require a cooling-off period

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common warning signs to watch for in yourself or someone close to you:

• Spending more money or time gambling than you planned
• Chasing losses — continuing to play in an attempt to win back money you have lost
• Gambling with money set aside for rent, bills, food, or family needs
• Hiding gambling activity from family members or friends
• Feeling anxious, irritable, or depressed when not gambling
• Borrowing money or selling belongings to fund gambling
• Failed attempts to cut back or stop playing

If any of these feel familiar, please take them seriously. These are not signs of weakness — they are signs that professional support could make a real difference.

Protecting Minors — 21+ Only

NEWJILI strictly prohibits anyone under the age of 21 from registering, depositing, or playing. This is both a legal requirement under PAGCOR regulation and a firm commitment from our team.

Age is verified during registration and again as part of KYC before any withdrawal is processed. If you share a device with younger family members, we strongly encourage using a device password or PIN to prevent accidental or deliberate access to your NEWJILI account. If you suspect a minor has accessed an online casino account, contact the platform's support team immediately.

Where to Get Help

If you are concerned about your gambling — or someone else's — free and confidential support is available in the Philippines:

• NCMH Crisis Hotline: 1553 — call anytime, free of charge, confidential
• National Center for Mental Health (NCMH): in-person counselling available in Metro Manila
• Your NEWJILI support team — can activate any player protection tool immediately, no questions asked

You do not need to be in crisis to call 1553. The hotline is there for anyone who feels overwhelmed, including by gambling. There is no shame in asking for help — it is the responsible move.

Gambling Is Never a Source of Income

We will say this plainly: no JILI slot, no fishing game, and no live table at NEWJILI — or anywhere else — can reliably generate income. The house edge exists in every game, and the RNG ensures that past outcomes have no influence on future ones. Stories of large wins are real but rare, and they do not represent typical player experiences.

Play within a budget you have set in advance. Decide before you start how much you are comfortable spending on entertainment — and stick to that number whether you are up or down. That single habit is the most effective responsible gaming tool there is.